SUPPORT
DocumentationDownloadsWarrantyOEM / ODM
StorXing Support & Resource Center
Technical documentation, downloads, warranty, and engineering support for specifiers, EPCs, and operators of stationary storage.
01Technical Support
Technical Support
Support spans the full project life — from pre-sales specification questions through commissioning and into operations. Our engineers work with your team against your site requirements.
02Documentation
Product Documentation
Each product family is backed by documentation: user manuals, integration guides, wiring diagrams, and communication protocols. Documentation is released per product family and configuration.
03Downloads
Downloads
Browse the document center. Individual files are released on request while the library is finalized.
Datasheets and installation manuals for this range are provided on request while our document center is being finalized.
Request a Datasheet04Datasheets
Datasheets
Datasheets are available per product: cell, module, PCS / inverter, and complete system. They are issued for the specific configuration you are evaluating.
05Certificates
Certificates
Stationary storage projects commonly require documentation such as CE, UN38.3, IEC 62619, IEC 62477, and RoHS conformity, with applicability varying by market. Request the specific certificates relevant to your region and application; we confirm availability per target market.
06Warranty
Warranty
StorXing storage is backed by a warranty defined by throughput and end-of-warranty capacity, with operating assumptions stated per product. Understanding these terms is essential for lifecycle planning.
Read more:Battery Warranty and Cycle Life
07Commissioning
Installation & Commissioning
A typical commissioning path:
- Site preparation and enclosure placement.
- Mechanical mounting.
- Electrical integration with protection and metering.
- Commissioning, parameter set, and test.
- Handover and operator training.
08Logistics
Shipping & Packaging
Products are packaged for transit — palletized, with UN-approved handling where applicable, and documented for customs. Lead times are confirmed on inquiry and vary by configuration and volume.
09OEM / ODM
OEM / ODM Services
For distributors and brand owners, StorXing offers OEM / ODM: custom branding, BMS and communication customization, pack assembly to your specification, and private-label options. Program scope is defined per engagement.
10FAQ
Frequently Asked Questions
How do I get a datasheet or manual?
Request it via the contact form; files are released per product configuration.
Which certificates can you provide?
Common stationary-storage certificates include CE, UN38.3, IEC 62619, IEC 62477, and RoHS. Request the ones applicable to your market and we confirm availability.
How are warranty claims handled?
Through the Spare Parts & RMA channel; coverage follows the product warranty terms.
Do you support integration with my existing PV?
Yes — commissioning support covers PV, protection, and controls integration.
Contact a Technical Engineer
Send your specification and our engineers will respond.