{"id":6942,"date":"2026-07-23T09:53:45","date_gmt":"2026-07-23T09:53:45","guid":{"rendered":"https:\/\/storxing.com\/support-2\/"},"modified":"2026-07-23T09:58:03","modified_gmt":"2026-07-23T09:58:03","slug":"support","status":"publish","type":"page","link":"https:\/\/storxing.com\/pt\/support\/","title":{"rendered":"Centro de suporte"},"content":{"rendered":"<div class=\"sx-page\">\n<style>:root{--navy:#0a1f3c;--navy2:#13294f;--teal:#16c2c2;--teal-d:#0fa3a3;--ink:#1a2230;--muted:#5b6675;--line:#e4e9f0;--bg:#f6f8fb;--card:#fff;--radius:14px;--shadow:0 6px 24px rgba(10,31,60,.08)}\n*{box-sizing:border-box}\n.sx-page{margin:0;font-family:-apple-system,BlinkMacSystemFont,\"Segoe UI\",Roboto,Helvetica,Arial,sans-serif;color:var(--ink);background:var(--bg);line-height:1.65}\n.sx-page h1, .sx-page h2, .sx-page h3, .sx-page h4{color:var(--navy);line-height:1.2;margin:0 0 .5em}\n.sx-page a{color:var(--teal-d);text-decoration:none}\n.sx-page .wrap{max-width:1000px;margin:0 auto;padding:0 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.tov{color:#b8860b;font-size:.85em}\n.sx-page @media(max-width:860px){.ladder,.grid3,.grid2,.route{grid-template-columns:1fr}.hero h1{font-size:28px}table{font-size:12px}th,td{padding:8px}}<\/style>\n<p><body><\/p>\n<p><!-- BLOCK 1 \u00b7 HERO + SELF-SERVICE LADDER --><\/p>\n<header class=\"hero\">\n<div class=\"wrap\">\n<div class=\"crumb\"><a href=\"#\">In\u00edcio<\/a> \/ Centro de Suporte<\/div>\n<div class=\"eyebrow\">Centro de Suporte<\/div>\n<h1>Suporte que come\u00e7a antes de comprar.<\/h1>\n<p class=\"lead\">Fichas t\u00e9cnicas, certificados, condi\u00e7\u00f5es de garantia, documentos de expedi\u00e7\u00e3o e uma equipa de engenharia real \u2014 tudo o que precisa para avaliar, importar, instalar e operar um sistema StorXing. A maioria das respostas est\u00e1 a um clique. As restantes, a um engenheiro de dist\u00e2ncia.<\/p>\n<\/div>\n<\/header>\n<div class=\"wrap\">\n<div class=\"ladder\">\n    <a href=\"#library\"><span class=\"n\">1<\/span><b>Encontrar um documento<\/b><span>Fichas t\u00e9cnicas, manuais, certificados e documentos de expedi\u00e7\u00e3o \u2014 filtre e descarregue.<\/span><\/a><br \/>\n    <a href=\"#faq\"><span class=\"n\">2<\/span><b>Obter uma resposta<\/b><span>Perguntas sobre encomendas, envio, garantia e RMA, respondidas sem formul\u00e1rio.<\/span><\/a><br \/>\n    <a href=\"#contact\"><span class=\"n\">3<\/span><b>Falar com um engenheiro<\/b><span>Que cadao o self-service n\u00e3o chega: engenheiros de suporte em EN \u00b7 ES \u00b7 PT \u00b7 RU.<\/span><\/a>\n  <\/div>\n<\/div>\n<p><!-- BLOCK 2 \u00b7 DOCUMENT LIBRARY --><\/p>\n<section id=\"library\">\n<div class=\"wrap\">\n  <span class=\"q\">Posso verificar as vossas afirma\u00e7\u00f5es eu mesmo \u2014 agora?<\/span><\/p>\n<h2>Biblioteca de documentos<\/h2>\n<p style=\"max-width:740px\">As fichas t\u00e9cnicas e os certificados s\u00e3o <strong>de download gratuito \u2014 a verifica\u00e7\u00e3o nunca deveria exigir um formul\u00e1rio.<\/strong> Os manuais de instala\u00e7\u00e3o e o firmware pedem um e-mail de trabalho, porque pertencem a m\u00e3os profissionais.<\/p>\n<div class=\"filters\" id=\"filters\">\n    <button class=\"on\" data-f=\"all\">Todos<\/button><br \/>\n    <button data-f=\"ds\">Fichas t\u00e9cnicas<\/button><br \/>\n    <button data-f=\"man\">Manuais<\/button><br \/>\n    <button data-f=\"cert\">Certificados<\/button><br \/>\n    <button data-f=\"dg\">Expedi\u00e7\u00e3o \/ MP<\/button>\n  <\/div>\n<table id=\"doclib\">\n<thead>\n<tr>\n<th>Documento<\/th>\n<th>Tipo<\/th>\n<th>Fam\u00edlia de produto<\/th>\n<th>Idioma<\/th>\n<th><\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr data-t=\"ds\">\n<td>Bateria residencial \u2014 Ficha t\u00e9cnica<\/td>\n<td><span class=\"tag\">Ficha t\u00e9cnica<\/span><\/td>\n<td>Residencial<\/td>\n<td>EN\/ES\/PT\/RU<\/td>\n<td><a href=\"#\">Descarregar \u2193<\/a><\/td>\n<\/tr>\n<tr data-t=\"ds\">\n<td>ESS C&amp;I 100\u2013215 kWh \u2014 Ficha t\u00e9cnica<\/td>\n<td><span class=\"tag\">Ficha t\u00e9cnica<\/span><\/td>\n<td>ESS C&amp;I<\/td>\n<td>EN\/ES\/PT\/RU<\/td>\n<td><a href=\"#\">Descarregar \u2193<\/a><\/td>\n<\/tr>\n<tr data-t=\"ds\">\n<td>ESS de arm\u00e1rio exterior \u2014 Ficha t\u00e9cnica<\/td>\n<td><span class=\"tag\">Ficha t\u00e9cnica<\/span><\/td>\n<td>Arm\u00e1rio exterior<\/td>\n<td>EN\/ES\/PT\/RU<\/td>\n<td><a href=\"#\">Descarregar \u2193<\/a><\/td>\n<\/tr>\n<tr data-t=\"ds\">\n<td>BESS em contentor 1\u20135 MWh \u2014 Ficha t\u00e9cnica<\/td>\n<td><span class=\"tag\">Ficha t\u00e9cnica<\/span><\/td>\n<td>Contentor<\/td>\n<td>EN\/ES\/PT\/RU<\/td>\n<td><a href=\"#\">Descarregar \u2193<\/a><\/td>\n<\/tr>\n<tr data-t=\"ds\">\n<td>M\u00f3dulo de bateria LiFePO4 \u2014 Ficha t\u00e9cnica<\/td>\n<td><span class=\"tag\">Ficha t\u00e9cnica<\/span><\/td>\n<td>M\u00f3dulo de bateria<\/td>\n<td>EN\/ES\/PT\/RU<\/td>\n<td><a href=\"#\">Descarregar \u2193<\/a><\/td>\n<\/tr>\n<tr data-t=\"ds\">\n<td>Inversor h\u00edbrido \u2014 Ficha t\u00e9cnica<\/td>\n<td><span class=\"tag\">Ficha t\u00e9cnica<\/span><\/td>\n<td>Inversor h\u00edbrido<\/td>\n<td>EN\/ES\/PT\/RU<\/td>\n<td><a href=\"#\">Descarregar \u2193<\/a><\/td>\n<\/tr>\n<tr data-t=\"man\">\n<td>Bateria residencial \u2014 Manual de instala\u00e7\u00e3o<\/td>\n<td><span class=\"tag man\">Manual<\/span><\/td>\n<td>Residencial<\/td>\n<td>EN<\/td>\n<td><a href=\"#\">Com e-mail \u2193<\/a><\/td>\n<\/tr>\n<tr data-t=\"man\">\n<td>ESS C&amp;I \u2014 Instala\u00e7\u00e3o e comissionamento<\/td>\n<td><span class=\"tag man\">Manual<\/span><\/td>\n<td>ESS C&amp;I<\/td>\n<td>EN<\/td>\n<td><a href=\"#\">Com e-mail \u2193<\/a><\/td>\n<\/tr>\n<tr data-t=\"man\">\n<td>Telemetria BMS \u2014 Guia do integrador<\/td>\n<td><span class=\"tag man\">Manual<\/span><\/td>\n<td>Todos<\/td>\n<td>EN<\/td>\n<td><a href=\"#\">Com e-mail \u2193<\/a><\/td>\n<\/tr>\n<tr data-t=\"cert\">\n<td>Declara\u00e7\u00e3o de conformidade CE<\/td>\n<td><span class=\"tag cert\">Certificado<\/span><\/td>\n<td>Todos<\/td>\n<td>EN<\/td>\n<td><a href=\"#\">Descarregar \u2193<\/a><\/td>\n<\/tr>\n<tr data-t=\"cert\">\n<td>Certificado IEC 62619<\/td>\n<td><span class=\"tag cert\">Certificado<\/span><\/td>\n<td>Sistemas de baterias<\/td>\n<td>EN<\/td>\n<td><a href=\"#\">Descarregar \u2193<\/a><\/td>\n<\/tr>\n<tr data-t=\"cert\">\n<td>Certificado CB Scheme<\/td>\n<td><span class=\"tag cert\">Certificado<\/span><\/td>\n<td>Sistemas de baterias<\/td>\n<td>EN<\/td>\n<td><a href=\"#\">Descarregar \u2193<\/a><\/td>\n<\/tr>\n<tr data-t=\"dg\">\n<td>Resumo de ensaio UN38.3<\/td>\n<td><span class=\"tag dg\">Expedi\u00e7\u00e3o\/MP<\/span><\/td>\n<td>Todas as baterias<\/td>\n<td>EN<\/td>\n<td><a href=\"#\">Descarregar \u2193<\/a><\/td>\n<\/tr>\n<tr data-t=\"dg\">\n<td>MSDS \u2014 Sistemas LiFePO4<\/td>\n<td><span class=\"tag dg\">Expedi\u00e7\u00e3o\/MP<\/span><\/td>\n<td>Todas as baterias<\/td>\n<td>EN\/ES\/PT\/RU<\/td>\n<td><a href=\"#\">Descarregar \u2193<\/a><\/td>\n<\/tr>\n<tr data-t=\"dg\">\n<td>Pacote de expedi\u00e7\u00e3o MP (briefing para transit\u00e1rio)<\/td>\n<td><span class=\"tag dg\">Expedi\u00e7\u00e3o\/MP<\/span><\/td>\n<td>Todas as baterias<\/td>\n<td>EN<\/td>\n<td><a href=\"#\">Descarregar \u2193<\/a><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p class=\"note\">Procura apenas os documentos de um produto? Cada p\u00e1gina de produto tem a sua pr\u00f3pria faixa de downloads \u2014 os mesmos ficheiros, uma \u00fanica fonte.<\/p>\n<\/div>\n<\/section>\n<p><!-- BLOCK 3 \u00b7 Perguntas frequentes HUB --><\/p>\n<section id=\"faq\" style=\"background:#fff\">\n<div class=\"wrap\">\n  <span class=\"q\">Posso obter respostas sem escrever a ningu\u00e9m?<\/span><\/p>\n<h2>Encomendas, expedi\u00e7\u00e3o e suporte \u2014 respondidos<\/h2>\n<p class=\"note\" style=\"margin-bottom:16px\">Pergunta t\u00e9cnica sobre um produto espec\u00edfico? Cada <a href=\"storxing_products_index.html\">p\u00e1gina de produto<\/a> e cada <a href=\"storxing_solutions_index.html\">p\u00e1gina de solu\u00e7\u00e3o<\/a> tem o seu pr\u00f3prio Perguntas frequentes. Este centro cobre a transa\u00e7\u00e3o em si.<\/p>\n<div class=\"faq\">\n<details>\n<summary>Qual \u00e9 o MOQ e posso encomendar amostras?<\/summary>\n<p>H\u00e1 encomendas de amostra de uma unidade dispon\u00edveis para avalia\u00e7\u00e3o. Os MOQ de s\u00e9rie dependem da fam\u00edlia de produto e da configura\u00e7\u00e3o e s\u00e3o indicados na cota\u00e7\u00e3o \u2014 m\u00ednimos realistas, n\u00e3o n\u00fameros isco que mudam no contrato.<\/p>\n<\/details>\n<details>\n<summary>Que condi\u00e7\u00f5es de pagamento oferecem?<\/summary>\n<p>As condi\u00e7\u00f5es padr\u00e3o s\u00e3o T\/T com dep\u00f3sito e saldo contra documentos de embarque; L\/C dispon\u00edvel para encomendas qualific\u00e1veis. As condi\u00e7\u00f5es s\u00e3o confirmadas na cota\u00e7\u00e3o, por escrito.<\/p>\n<\/details>\n<details>\n<summary>Quais s\u00e3o os prazos de entrega t\u00edpicos?<\/summary>\n<p>Configura\u00e7\u00f5es padr\u00e3o: uma janela de prazo firme \u00e9 indicada na sua cota\u00e7\u00e3o, contada a partir do dep\u00f3sito. Programas personalizados\/OEM s\u00e3o agendados na fase de viabilidade. Os prazos s\u00e3o cotados com honestidade na encomenda \u2014 n\u00e3o descobertos no envio.<\/p>\n<\/details>\n<details>\n<summary>Como se expedem legalmente os sistemas de baterias de l\u00edtio?<\/summary>\n<p>Como mercadorias perigosas Classe 9 ao abrigo da UN38.3, com MSDS e declara\u00e7\u00e3o MP, em embalagem homologada UN. Preparamos todos os documentos e podemos informar diretamente o seu transit\u00e1rio \u2014 veja a sec\u00e7\u00e3o de Expedi\u00e7\u00e3o abaixo.<\/p>\n<\/details>\n<details>\n<summary>O que cobre realmente a garantia?<\/summary>\n<p>Defeitos de materiais, m\u00e3o de obra e reten\u00e7\u00e3o de capacidade abaixo do limiar declarado, por fam\u00edlia de produto \u2014 at\u00e9 10 anos em sistemas de baterias selecionados. O resumo em linguagem clara e o PDF vinculativo est\u00e3o ambos publicados abaixo.<\/p>\n<\/details>\n<details>\n<summary>Como funciona um RMA?<\/summary>\n<p>N\u00famero de s\u00e9rie \u2192 diagn\u00f3stico por telemetria remota \u2192 decis\u00e3o por escrito \u2192 repara\u00e7\u00e3o, substitui\u00e7\u00e3o ou pe\u00e7as. A maioria dos casos fecha-se remotamente, sem expedir nada.<\/p>\n<\/details>\n<details>\n<summary>Formam ou certificam instaladores?<\/summary>\n<p>O suporte de comissionamento e as sess\u00f5es para instaladores est\u00e3o inclu\u00eddos nas encomendas de sistemas; h\u00e1 programas de forma\u00e7\u00e3o estruturados para instaladores parceiros conforme o mercado.<\/p>\n<\/details>\n<details>\n<summary>Quem contacto na minha regi\u00e3o e na minha l\u00edngua?<\/summary>\n<p>Os engenheiros de suporte respondem em ingl\u00eas, espanhol, portugu\u00eas e russo \u2014 as mesmas quatro l\u00ednguas deste site. Abra um ticket abaixo e ele \u00e9 encaminhado por mercado automaticamente.<\/p>\n<\/details><\/div>\n<\/div>\n<\/section>\n<p><!-- BLOCK 4 \u00b7 WARRANTY --><\/p>\n<section>\n<div class=\"wrap\">\n  <span class=\"q\">O que est\u00e1 exatamente coberto no ano 7?<\/span><\/p>\n<h2>A garantia, em linguagem clara<\/h2>\n<p style=\"max-width:740px\">Uma garantia que precisa de um advogado para ser lida n\u00e3o \u00e9 uma garantia. Aqui est\u00e1 a nossa em palavras claras \u2014 o PDF vinculativo na biblioteca diz o mesmo.<\/p>\n<table class=\"wtable\">\n<thead>\n<tr>\n<th>Fam\u00edlia de produto<\/th>\n<th>Prazo<\/th>\n<th>Cobre<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>Sistemas de baterias residenciais e C&amp;I<\/td>\n<td>At\u00e9 10 anos<\/td>\n<td>Materiais, m\u00e3o de obra, reten\u00e7\u00e3o de capacidade acima do limiar declarado<\/td>\n<\/tr>\n<tr>\n<td>BESS de arm\u00e1rio exterior e contentor<\/td>\n<td>Conforme ficha t\u00e9cnica<\/td>\n<td>Integridade do sistema e da caixa, reten\u00e7\u00e3o de capacidade<\/td>\n<\/tr>\n<tr>\n<td>Inversores h\u00edbridos<\/td>\n<td>Conforme ficha t\u00e9cnica<\/td>\n<td>Materiais e m\u00e3o de obra<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<div class=\"grid2\" style=\"margin-top:22px\">\n<div>\n<h3>Como funciona uma reclama\u00e7\u00e3o<\/h3>\n<ol class=\"steps\">\n<li><b>Relat\u00f3rioe com n\u00famero de s\u00e9rie<\/b> \u2014 ticket ou e-mail, em qualquer uma das nossas 4 l\u00ednguas.<\/li>\n<li><b>Diagn\u00f3stico remoto<\/b> \u2014 os nossos engenheiros leem primeiro a telemetria do seu sistema.<\/li>\n<li><b>Decis\u00e3o<\/b> \u2014 por escrito.<\/li>\n<li><b>Repara\u00e7\u00e3o, substitui\u00e7\u00e3o ou pe\u00e7as<\/b> \u2014 com a documenta\u00e7\u00e3o de expedi\u00e7\u00e3o tratada por n\u00f3s.<\/li>\n<\/ol><\/div>\n<div class=\"card\">\n<h4>O que a anula (a lista honesta)<\/h4>\n<p>Modifica\u00e7\u00e3o n\u00e3o autorizada de firmware ou hardware \u00b7 instala\u00e7\u00e3o fora dos limites do manual \u00b7 opera\u00e7\u00e3o fora das janelas nominais de temperatura\/carga \u00b7 dano f\u00edsico ap\u00f3s a entrega. Nada mais escondido em notas de rodap\u00e9.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/div>\n<\/section>\n<p><!-- BLOCK 5 \u00b7 TECHNICAL SUPPORT --><\/p>\n<section class=\"dark\">\n<div class=\"wrap\">\n  <span class=\"q\" style=\"background:#0e2a4f;border-color:#1e3a66\">Quem ajuda o meu instalador \u00e0s 14h no meu fuso?<\/span><\/p>\n<h2>Tr\u00eas n\u00edveis. O mais alto \u00e9 a equipa de projeto.<\/h2>\n<div class=\"grid3\">\n<div class=\"card\">\n<h4>N\u00edvel 1 \u2014 Self-service<\/h4>\n<p>Esta biblioteca, os Perguntas frequentes das p\u00e1ginas de produto e o painel de telemetria do seu pr\u00f3prio sistema. A maioria das perguntas termina aqui.<\/p>\n<\/div>\n<div class=\"card\">\n<h4>N\u00edvel 2 \u2014 Engenheiros de suporte<\/h4>\n<p>EN \u00b7 ES \u00b7 PT \u00b7 RU. Primeira resposta r\u00e1pida em dias \u00fateis, encaminhada pelo seu mercado.<\/p>\n<\/div>\n<div class=\"card\">\n<h4>N\u00edvel 3 \u2014 Os engenheiros de projeto<\/h4>\n<p>As escala\u00e7\u00f5es chegam \u00e0s pessoas que projetaram o BMS e o sistema \u2014 n\u00e3o a um gui\u00e3o. \u00c9 um privil\u00e9gio de fabricante, e seu.<\/p>\n<\/div><\/div>\n<\/div>\n<\/section>\n<p><!-- BLOCK 6 \u00b7 SHIPPING & LOGISTICS --><\/p>\n<section>\n<div class=\"wrap\">\n  <span class=\"q\">Como chega legalmente uma bateria ao meu porto?<\/span><\/p>\n<h2>Expedir baterias de l\u00edtio \u00e9 dif\u00edcil. \u00c9 o nosso trabalho, n\u00e3o o seu.<\/h2>\n<div class=\"grid2\">\n<div>\n<p>As expedi\u00e7\u00f5es internacionais de ESS viajam como <strong>mercadorias perigosas de Classe 9<\/strong>. Legalmente, cada expedi\u00e7\u00e3o precisa de: resumo de ensaio UN38.3 \u00b7 MSDS \u00b7 declara\u00e7\u00e3o MP \u00b7 embalagem homologada UN \u00b7 conformidade IMDG (mar) ou IATA (ar).<\/p>\n<p><strong>Preparamos cada um destes documentos por si.<\/strong> Primeira importa\u00e7\u00e3o? Informamos diretamente o seu transit\u00e1rio, e o pacote MP completo pode ser descarregado acima \u2014 antes de encomendar, n\u00e3o depois.<\/p>\n<\/p><\/div>\n<div class=\"card\">\n<h4>Condi\u00e7\u00f5es e prazos<\/h4>\n<p>Incoterms oferecidos: EXW \u00b7 FOB \u00b7 CIF \u00b7 DDP conforme o mercado. Prazos mar\u00edtimos t\u00edpicos cotados na encomenda. Embalagem homologada UN, com fotos da embalagem partilhadas antes do fecho do contentor.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/div>\n<\/section>\n<p><!-- BLOCK 7 \u00b7 AFTER-SALES \/ RMA --><\/p>\n<section style=\"background:#fff\">\n<div class=\"wrap\">\n  <span class=\"q\">O que acontece que cadao algo falha?<\/span><\/p>\n<h2>P\u00f3s-venda: primeiro a telemetria, os cami\u00f5es por \u00faltimo<\/h2>\n<div class=\"grid2\">\n<div>\n<ol class=\"steps\">\n<li><b>Relat\u00f3rio<\/b> \u2014 n\u00famero de s\u00e9rie + sintoma, qualquer canal, qualquer uma das nossas 4 l\u00ednguas.<\/li>\n<li><b>Diagn\u00f3stico remoto<\/b> \u2014 a telemetria permite aos engenheiros ver a sa\u00fade ao n\u00edvel da c\u00e9lula sem visitar o local.<\/li>\n<li><b>Plano de resolu\u00e7\u00e3o por escrito<\/b> \u2014 repara\u00e7\u00e3o, substitui\u00e7\u00e3o, pe\u00e7as ou corre\u00e7\u00e3o de firmware.<\/li>\n<li><b>Fecho e registo<\/b> \u2014 o hist\u00f3rico do caso fica associado ao n\u00famero de s\u00e9rie durante a vida do ativo.<\/li>\n<\/ol><\/div>\n<div>\n<div class=\"card\" style=\"margin-bottom:14px\">\n<h4>Compromisso de pe\u00e7as<\/h4>\n<p>Pe\u00e7as cr\u00edticas mantidas durante anos ap\u00f3s o fim de venda \u2014 porque o seu ativo sobrevive ao nosso ciclo de cat\u00e1logo.<\/p>\n<\/div>\n<div class=\"card\">\n<h4>A maioria dos casos nunca expede nada<\/h4>\n<p>O suporte com telemetria primeiro resolve a maioria dos casos remotamente \u2014 mais r\u00e1pido para si, honesto em custos para todos.<\/p>\n<\/div><\/div>\n<\/p><\/div>\n<\/div>\n<\/section>\n<p><!-- BLOCK 8 \u00b7 OEM ROUTING + CTA --><\/p>\n<section>\n<div class=\"wrap\">\n<div class=\"route\">\n<div>\n<h3>A construir a sua pr\u00f3pria marca sobre as nossas plataformas?<\/h3>\n<p>O processo OEM\/ODM \u2014 NDA primeiro, da viabilidade \u00e0 certifica\u00e7\u00e3o em seu nome e \u00e0 produ\u00e7\u00e3o em s\u00e9rie \u2014 est\u00e1 documentado na nossa p\u00e1gina Sobre n\u00f3s, onde pertence junto da f\u00e1brica que o sustenta.<\/p>\n<\/p><\/div>\n<div style=\"text-align:center\"><a class=\"btn\" href=\"storxing_about.html\">Processo OEM\/ODM \u2192<\/a><\/div>\n<\/p><\/div>\n<\/div>\n<\/section>\n<section id=\"contact\">\n<div class=\"wrap\">\n<div class=\"cta\">\n<h2>Ainda precisa de um humano? \u00d3timo \u2014 os nossos s\u00e3o engenheiros.<\/h2>\n<p>Abra um ticket com a sua fam\u00edlia de produto e n\u00famero de s\u00e9rie, ou diga-nos simplesmente o que est\u00e1 a planear. \u00c9 encaminhado para o seu mercado, na sua l\u00edngua.<\/p>\n<p>    <a class=\"btn\" href=\"#\">Abrir um ticket de suporte \u2192<\/a>&nbsp;&nbsp;<br \/>\n    <a class=\"btn ghost\" href=\"#\">Fale com os nossos engenheiros<\/a>\n  <\/div>\n<p style=\"text-align:center;margin-top:22px;font-size:14px\">\n    Explorar: <a href=\"storxing_products_index.html\">Produtos<\/a> \u00b7 <a href=\"storxing_solutions_index.html\">Solu\u00e7\u00f5es<\/a> \u00b7 <a href=\"storxing_projects_index.html\">Projetos<\/a> \u00b7 <a href=\"storxing_about.html\">Sobre n\u00f3s<\/a>\n  <\/p>\n<\/div>\n<\/section>\n<p><script>\ndocument.getElementById('filters').addEventListener('click',function(e){\n  if(e.target.tagName!=='BUTTON')return;\n  var f=e.target.getAttribute('data-f');\n  this.querySelectorTodos('button').forEach(function(b){b.classList.remove('on')});\n  e.target.classList.add('on');\n  document.querySelectorTodos('#doclib tbody tr').forEach(function(r){\n    r.style.display=(f==='all'||r.getAttribute('data-t')===f)?'':'none';\n  });\n});\n<\/script>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>In\u00edcio \/ Centro de Suporte Centro de Suporte Suporte que come\u00e7a antes de comprar. Fichas t\u00e9cnicas, certificados, condi\u00e7\u00f5es de garantia, documentos de expedi\u00e7\u00e3o e uma equipa de engenharia real \u2014 tudo o que precisa para avaliar, importar, instalar e operar um sistema StorXing. A maioria das respostas est\u00e1 a um clique. As restantes, a um [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_angie_page":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-6942","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - 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